Opening in more countries soon.
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Big Mac® Burger
Big Mac® Shop

The hamburger of hamburgers
official online store

Now open in Canada, Australia and the rest of Europe.

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Welcome to Big Mac Shop FAQ's

Here you will find our answers to the most common questions we're asked at Big Mac Shop. If you can’t find the answer you’re looking for please feel free contact us at bigmacshop@ontime.se

  • How and where can I purchase a product from the Big Mac Shop?

    The Big Mac Collection is a limited edition range sold exclusively online at bigmacshop.se. We currently accept orders from Sweden, Finland, Norway, Denmark, USA, Canada, Australia, the United Kingdom and most other European countries.

    Right now we offer Big Mac Thermals, Big Mac Wallpaper and Big Mac Bed Sheets. By fall 2015, our aim is to be selling Big Mac Dog Coats, Big Mac Raincoats and Big Mac Wellingtons. Plus who knows what!

  • When will my order arrive?

    Delivery of your Big Mac Thermals, Big Mac Bed Sheets and Big Mac Wallpaper should take about two weeks within Sweden. It might take slightly longer if you are ordering from another country. If you have any questions about your order, please contact bigmacshop@ontime.se quoting the order number you will find in the confirmation email you received when you placed your order.

  • How do I return a purchase?

    If your product is damaged, or if you have received the wrong item, please email bigmacshop@ontime.se as soon as possible – no later than two (2) weeks after you first received the item(s). You cannot make a complaint about goods you have used or damaged yourself. If bigmacshop.se approves your claim, we will refund the purchase price or replace the item(s).

  • What if I change my mind?

    You have the right to change your mind within 14 days. This period starts when you receive your goods. From that point you have the right to return the goods and get your money back. If you wish to cancel your purchase during this time, please send an email to bigmacshop@ontime.se. You must also send the goods back to us at your own expense, ideally in the original packaging. We recommend you use a trackable parcel service in case the item is lost in postage. We will refund the purchase price of the item within 14 days of receiving it from you.

  • Are McDonalds making any money from these sales?

    The Big Mac Collection is a way for Big Mac fans to be fans – not a way for us to make money. Any profit McDonald´s make from Big Mac Shop will be donated to Ronald McDonald House Charities, which aims to make life easier for seriously ill children and their families. Administrative costs associated with the Big Mac Shop will be covered by the sales.